In just 6 months, SATS launched OpsAssist at Singapore Changi Airport.
OpsAssist cut work hours by 20% while improving task coverage, driver capacity and on-time bag delivery.
Live results from SATS at Changi
Area
Before OpsAssist
With OpsAssist
Handling changes
Plans are fixed before ops. Live planning is manual
Auto-updates the plan when flight schedules shift
Situation awareness
Planners use spreadsheets, screens, calls
One live dashboard tracks all tasks and staff
Staff updates
Staff wait for planner calls to get updates
Instant mobile updates and live task tracking
Staff wellbeing
No workload visibility. Breaks aren’t planned
Breaks are planned. Less stress and overtime
Resource use
One driver per flight leads to unproductive time
Task-based planning improves driver capacity Future-proofed
Don’t scale with traffic growth and tech upgrades
Supports tech rollouts to hybrid and automated ops Air travel is back but ground teams haven’t fully recovered. As flight and bag volumes rebound, airports struggle to meet pre-pandemic service levels with fewer staff.
Most tools only cover pre-flight planning. During live ops, planners manage changes manually. They rely on experience to juggle multiple flights without real-time system support.
With limited manpower and manual planning, delays, missed bags, and overtime keep piling up.
2.3 mln
aviation jobs lost since 20191
3.5 bln
cost of mishandled bags to airlines in 2023*
OpsAssist is a smart assistant that assigns ground handling tasks in real time. It includes a dashboard and mobile app that plan driver schedules based on availability and baggage deadlines.
OpsAssist automatically breaks flights into towing trips and matches them to the right driver based on timing, location, and workload
If schedule changes, OpsAssist reassigns tasks in real time. Drivers get updates in the app instantly — no calls needed
Task running late or at risk of missing deadlines, are clearly marked, so you can step in early and avoid missed deadlines
OpsAssist helped SATS run the same number of flights with fewer drivers and zero overruns. Driver capacity rose by 22% — not by rushing, but by removing idle time.
Tasks are assigned at the ULD level, not just flight level. As soon as one towing job ends, the next task is ready — no waiting, no bottlenecks.
fewer
drivers & EVs
20% less
work hours per flight
22% more
trips per driver
100%
timely bag delivery
Ranjiv Ramanathan at Super Terminal Expo 2024. How OpsAssist improves SATS baggage ops with live assignment at Changi Airport?
…We are seeing a reduction in the number of drivers we need. With AI handling the tasks, SATS can meet and even exceed service levels with the same manpower…
“OpsAssist was well-accepted, because the drivers and planners found it easy to use.
Neural Lab went through the entire user process with planners and drivers to ensure they knew how to use OpsAssist.”
Ranjiv Ramanathan
SVP, Hub Transformation and Development at SATS
“The Neural Lab team was praised for being very collaborative and for listening to feedback”
Claire Donnellan
Director at Customer Centric Consulting,
Former Customer Experience Manager, Sydney Airport
“There is now less pressure on making sure tasks are assigned”
Ranjiv Ramanathan
SVP, Hub Transformation and Development at SATS
Adopt OpsAssist without disrupting operations
Neural Lab helps airports adopt AI step by step. We start with data check and guide you through rollout, training, and launch. You get full support at every stage of implementation and after launch.
O
downtime
Reduced manual workload without disrupting live ops
measurable impact
Cost savings show clear signs of strong ROI
rapid
adoption
Staff adapts faster than industry benchmarks
6
months
that’s how fast OpsAssist launched at Changi
Get a custom adoption plan
We’ll review your setup and estimate your savings. One call is enough to get started.