<span data-metadata="">Ranjiv Ramanathan
SVP, Hub Transformation and Development at SATS
in partnership with SATS
OpsAssist delivers nearly 100% bags on-time with 20% fewer work hours, supporting post-COVID recovery
In partnership with SATS at Singapore Changi Airport, OpsAssist became the world’s first AI for real-time task assignment of staff and equipment.
It assigns tasks to staff and equipment, ensuring timely bag delivery even during peak demand and lean staffing.
Baggage towing operations
Driver training session
Drivers completing assigned tasks
Neural Lab team at SATS office
<span data-metadata=""><span data-buffer="">Travel demand is back but 2.3M lost aviation jobs have led to more mishandled bags
The pandemic disrupted staffing across airports worldwide. After travel rebound, airports like Changi faced challenges with higher bag volumes.
Airports lack manpower to handle the workload, causing overtime and mishandled baggage.
2.3 mln
aviation jobs lost since 20191
$3.5B
the cost of mishandled bags to airlines in 2023*
1.
Oxford Economics. (2022, July 25). Financial Times: Aerospace industry grounded by lost jobs and lack of staff
2. Projected figure based on data from 2007 to 2020. Sources:
SITA (2024) Baggage IT Insights Report
and
Statista (2024) Costs to the global airline industry due to mishandled bags from 2007 to 2020
<span data-metadata=""><span data-buffer="">Travel demand is back but 2.3M lost aviation jobs have led to more mishandled bags
The pandemic disrupted staffing across airports worldwide. After travel rebound, airports like Changi faced challenges with higher bag volumes. Airports lack manpower to handle the workload, causing overtime and mishandled baggage.
2.3 mln
aviation jobs lost since 20191
$3.5B
the cost of mishandled bags to airlines in 20232
1.
Oxford Economics. (2022, July 25). Financial Times: Aerospace industry grounded by lost jobs and lack of staff
2. Projected figure based on data from 2007 to 2020. Sources:
SITA (2024) Baggage IT Insights Report
and
Statista (2024) Costs to the global airline industry due to mishandled bags from 2007 to 2020
<span data-metadata=""><span data-metadata=""><span data-buffer="">OpsAssist meets the increased demand with lower staffing
Together with the SATS baggage towing team, we implemented OpsAssist for six months at Singapore Changi Airport.
While handling same number of towing tasks as human planners, OpsAssist improved timely bag delivery by double digits with fewer drivers and 20% fewer work hours.
double digit rise
in timely bag delivery
fewer
drivers and EVs
20% less
work hours per flight
20% more
trips per driver
<span data-metadata=""><span data-metadata=""><span data-buffer="">OpsAssist meets the increased demand with lower staffing
double digit rise
in timely bag delivery
fewer
drivers and EVs
20% less
work hours per flight
20% more
trips per driver
Together with the SATS baggage towing team, we implemented OpsAssist for six months at Singapore Changi Airport.
While handling same number of towing tasks as human planners, OpsAssist improved timely bag delivery by double digits with fewer drivers and 20% fewer work hours.
<span data-metadata=""><span data-buffer="">OpsAssist assignment outperforms manual planning
<span data-metadata=""><span data-buffer="">Billions of tasks patterns every minute with support for future growth
billions of task patterns
The software analyses flight data and generates billions of task patterns. It selects the plan to deliver bags on time using fewer drivers and EVs.
updates every minute
The assignment updates every minute. It handles schedule changes like flight delays or disruptions such as heavy rain or equipment issues.
future-proofed design
The system is compatible with AGVs. OpsAssist instructs AGVs to tow baggage and support operations during staff shortages.
billions of task patterns
The software analyses flight data and generates billions of task patterns. It selects the plan to deliver bags on time using fewer drivers and EVs.
updates every minute
The assignment updates every minute. It handles schedule changes like flight delays or disruptions such as heavy rain or equipment issues.
future-proofed design
The system is compatible with AGVs. OpsAssist instructs AGVs to tow baggage and support operations during staff shortages.
<span data-metadata=""><span data-buffer="">SATS testimonial on OpsAssist at Changi Airport
client testimonial
“OpsAssist was well-accepted, because the drivers and planners found it easy to use.
Neural Lab went through the entire user process with planners and drivers to ensure they knew how to use OpsAssist. ”
video
<span data-metadata=""><span data-buffer="">Super Terminal Expo 2024
How OpsAssist improves SATS baggage operations with AI task assignment at Changi Airport?
…OpsAssist has successfully cut work hours per flight and minimised overtime. With AI handling the tasks, SATS can meet and even exceed service levels with the same manpower…
client testimonial
<span data-metadata="">Ranjiv Ramanathan
SVP, Hub Transformation and Development at SATS
“OpsAssist was well-accepted, because the drivers and planners found it easy to use.
Neural Lab went through the entire user process with planners and drivers to ensure they knew how to use OpsAssist. ”
video
<span data-metadata=""><span data-buffer="">Super Terminal Expo 2024
How OpsAssist improves SATS baggage operations with AI task assignment at Changi Airport?
…OpsAssist has successfully cut work hours per flight and minimised overtime. With AI handling the tasks, SATS can meet and even exceed service levels with the same manpower…
<span data-metadata=""><span data-buffer="">Self-assess your readiness for AI transformation
Submitting response anonymously
Select the options that best describe your AI readiness
Talk to our experts
Leave us a message and Neural Lab will reach out to you to discuss the next step in AI transformation journey
in partnership with SATS
<span data-metadata=""><span data-buffer="">OpsAssist delivers nearly 100% bags on-time with 20% fewer work hours, supporting post-COVID recovery
In partnership with SATS at Singapore Changi Airport, OpsAssist became the world’s first AI for real-time task assignment of staff and equipment.
It assigns tasks to staff and equipment, ensuring timely bag delivery even during peak demand and lean staffing.
Baggage towing operations
<span data-metadata=""><span data-buffer="">Travel demand is back but 2.3M lost aviation jobs have led to more mishandled bags
2.3 mln
aviation jobs lost since 20191
$3.5B
the cost of mishandled bags to airlines in 2023*
The pandemic disrupted staffing across airports worldwide. After travel rebound, airports like Changi faced challenges with higher bag volumes.
Airports lack manpower to handle the workload, causing overtime and mishandled baggage.
1.
Oxford Economics. (2022, July 25). Financial Times: Aerospace industry grounded by lost jobs and lack of staff
2. Projected figure based on data from 2007 to 2020. Sources:
SITA (2024) Baggage IT Insights Report
and
Statista (2024) Costs to the global airline industry due to mishandled bags from 2007 to 2020
<span data-metadata=""><span data-buffer="">OpsAssist meets the increased demand with lower staffing
double-digit rise
in timely bag delivery
fewer
drivers and EVs
20% less
work hours per flight
20% more
trips per driver
Together with the SATS baggage towing team, we implemented OpsAssist for six months at Singapore Changi Airport.
While handling same number of towing tasks as human planners, OpsAssist improved timely bag delivery by double digits with fewer drivers and 20% fewer work hours.
<span data-metadata=""><span data-buffer="">OpsAssist assignment outperforms manual planning
Planners assign one flight to one driver
OpsAssist breaks down flights into subtasks and assigns them to multiple drivers
<span data-metadata=""><span data-metadata=""><span data-buffer="">Billions of tasks patterns every minute with support for future growth
billions of task patters
The software analyses flight data and generates billions of task patterns. It selects the plan to deliver bags on time using fewer drivers and EVs.
updates every minute
The assignment updates every minute. It handles schedule changes like flight delays or disruptions such as heavy rain or equipment issues.
future-proofed design
The system is compatible with AGVs. OpsAssist instructs AGVs to tow baggage and support operations during staff shortages.
<span data-metadata="">SATS testimonial on OpsAssist at Changi Airport
client testimonial
<span data-metadata="">Ranjiv Ramanathan
SVP, Hub Transformation and Development at SATS
“OpsAssist was well-accepted, because the drivers and planners found it easy to use.
Neural Lab went through the entire user process with planners and drivers to ensure they knew how to use OpsAssist. ”
video
<span data-metadata=""><span data-buffer="">Super Terminal Expo 2024
How OpsAssist improves SATS baggage operations with AI task assignment at Changi Airport?
…OpsAssist has successfully cut work hours per flight and minimised overtime. With AI handling the tasks, SATS can meet and even exceed service levels with the same manpower…
<span data-metadata=""><span data-buffer="">Self-assess your readiness for AI transformation
Submitting response anonymously
Select the options that best describe your AI readiness
Talk to our experts
Leave us a message and Neural Lab will reach out to you to discuss the next step in AI transformation journey