Updated: 17 May 2022
What are cookies?
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
What data do we collect, and how do we collect your data?
Collect data to improve user experience on the website.
Collect data to improve user experience on the website and customer service.
Collect data to improve customer service experience.
Google Analytics provides us with website statistics such as how long users stay on the pages; which topic has the most views; etc.
Hotjar makes use of a heat map to understand the user experience. The recording helps us to reflect on our website activity.
HubSpot is a Customer Relationship Management (CRM) system used to better serve and follow up on customer requests.
Our Company collects the following data including personal identification information such as your name, email address, phone number, company name, job title, country, etc. We collect personally identifiable information from you only when you voluntarily provide us with this information. This information may be collected when establishing an account, contacting us with a question or comment, providing feedback on any of our message boards or via email, using or viewing our website via your browser’s Cookies, Hotjar, Google Analytics, and when signing up to receive emails about our latest products and services.
How will we use your data?
Our Company collects your data so that we can process your information and manage your account. We may email you special offers on other products and services we think you might like. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. If you agree, our Company may share your data with our partner companies so that they can offer you their products and services.
How do we protect your data?
Our Company securely stores your data on HubSpot. We use a variety of security measures to protect your data, and to help prevent unauthorized access to and improper use of personally identifiable information. However, please note that we are unable to ensure full security of website and electronic data. We are continuously working to maintain up-to-date and appropriate security mechanisms.
What are your data protection rights?
The right to rectification – You have the right to request that our Company corrects any information you believe is inaccurate. You also have the right to request our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that our Company erases your personal data, under certain conditions.
The right to restrict processing – You have the right to request that our Company restricts the processing of your personal data, under certain conditions.
Neural Lab has also taken steps to ensure compliance with the E.U. General Data Protection Regulation (GDPR).
How to manage cookies?
You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.
NOTICE: deleting and blocking cookies may have an impact on your user experience.
Privacy policies of other websites
NOTICE: we would like to clarify and note that we have no control over which cookies third parties use.
How long will your personal data be retained by us?
We will retain your personal data only for as long as is necessary. We maintain specific records management and retention policies and procedures, so that personal data are deleted after a reasonable time according to the following retention criteria:
- We retain your data as long as we have an ongoing relationship with you (in particular, if you have an account with us).
- We will only keep the data while your account is active or for as long as needed to provide services to you.
- We retain your data for as long as needed in order to comply with our global legal and contractual obligations.
How to contact us?
How to contact the appropriate authority?
Should you wish to report a complaint or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact Neural Lab by email at: firstname.lastname@example.org
Or write to us at: Unit 548, 5/F, Building 19W, 19 Science Park West Avenue, Hong Kong Science Park, Shatin, New Territories, Hong Kong