Neural Lab

Neural Lab Company Privacy Policy

Updated: 17 May 2022

We understand the importance of privacy and accordingly treat all information received in a responsible manner. This Policy applies to all of the services offered by Neural Lab on the Site. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

By accessing the Site, you agree to be bound by the Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Site. Each time you use the Site, the current version of the Privacy Policy will apply.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology (including your IP address). Our Company uses cookies in a range of ways to improve your experience on our website, including keeping you signed in, and understanding how you use our website. You can choose to disable cookies through your individual browser options. By using this website, you agree that the data collected about you by the third-party service providers may be processed as described below and for the purpose described below.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

What data do we collect, and how do we collect your data?

Cookie/data name:

Google Analytics




Collect data to improve user experience on the website.

Collect data to improve user experience on the website and customer service.

Collect data to improve customer service experience.

More information:

Google Analytics provides us with website statistics such as how long users stay on the pages; which topic has the most views; etc.

Hotjar makes use of a heat map to understand the user experience. The recording helps us to reflect on our website activity.

HubSpot is a Customer Relationship Management (CRM) system used to better serve and follow up on customer requests.


Our Company collects the following data including personal identification information such as your name, email address, phone number, company name, job title, country, etc. We collect personally identifiable information from you only when you voluntarily provide us with this information. This information may be collected when establishing an account, contacting us with a question or comment,  providing feedback on any of our message boards or via email, using or viewing our website via your browser’s Cookies, Hotjar, Google Analytics, and when signing up to receive emails about our latest products and services.

How will we use your data?

Our Company collects your data so that we can process your information and manage your account. We may email you special offers on other products and services we think you might like. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary. If you agree, our Company may  share your data with our partner companies so that they can offer you their products and services.

How do we protect your data? 

Our Company securely stores your data on HubSpot. We use a variety of security measures to protect your data, and to help prevent unauthorized access to and improper use of personally identifiable information. However, please note that we are unable to ensure full security of website and electronic data. We are continuously working to maintain up-to-date and appropriate security mechanisms.

What are your data protection rights?
Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that our Company corrects any information you believe is inaccurate. You also have the right to request our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that our Company erases your personal data, under certain conditions.

The right to restrict processing – You have the right to request that our Company restricts the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that our Company transfers the data that we have collected to another organization, or directly to you, under certain conditions.

Neural Lab has also taken steps to ensure compliance with the E.U. General Data Protection Regulation (GDPR).

How to manage cookies?

You can set your browser not to accept cookies. However, in a few cases, some of our website features may not function as a result.

NOTICE: deleting and blocking cookies may have an impact on your user experience.

Privacy policies of other websites

Our Company’s website contains links to other websites. However, our privacy policy applies only to our website, thus, if you click on a link to another website, please read the applicable privacy policy.

Third-party cookies

NOTICE: we would like to clarify and note that we have no control over which cookies  third parties use. 

How long will your personal data be retained by us?

We will retain your personal data only for as long as is necessary. We maintain specific records management and retention policies and procedures, so that personal data are deleted after a reasonable time according to the following retention criteria:

  • We retain your data as long as we have an ongoing relationship with you (in particular, if you have an account with us).
  • We will only keep the data while your account is active or for as long as needed to provide services to you.
  • We retain your data for as long as needed in order to comply with our global legal and contractual obligations.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 17 May 2022. Please be aware that we may change the policies from time to time to reflect any changes to the cookies we use. Changes will take effect once they are posted online.

How to contact us?

If you have any questions about our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

How to contact the appropriate authority?

Should you wish to report a complaint or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact Neural Lab by email at:

Or write to us at: Unit 548, 5/F, Building 19W, 19 Science Park West Avenue, Hong Kong Science Park, Shatin, New Territories, Hong Kong